Olsson's Smoked Salt Red Gum 90g

The website shows a lovely stoneware jar with wooden lid and spoon c/w 90g of salt, what I received was a cardboard tub c/w 90g of salt.
Having received the incorrect product I contacted Unique Wholefoods via their customer email address in order to try and rectify the situation amicably, to which I have had no response in a two week period.
Now to receive this feedback form instead of an answer to my issue has added insult to injury!
This has not been a pleasant transaction and I would not recommend purchasing from this business under any circumstances.