Organic produce, home delivery, online orders and everything in between. Updated September 2026.
Our Produce and Range
Is everything in the store certified organic?
Our fresh produce is — every piece of fruit and veg we sell is certified organic and grown in Australia, with nothing imported. The rest of the range is a mix — a lot of it is certified organic, but we don't claim blanket certification across the whole shop. If a product is certified, it will say so on the packaging, and our team can tell you about anything you're unsure of.
Where does your organic certification come from?
Certification sits with the growers rather than with us. Every farmer we buy produce from is certified by ACO or another recognised Australian certifying body, so there's no single shop-wide certificate number to quote. If you'd like to see the paperwork for a particular grower, just ask in store or email us and we'll send it through.
How do you decide what to stock?
Every product is looked at by our owners and managers before it earns shelf space. We're weighing up quality, who made it, what's actually in it and whether it's good value for the people shopping with us. If you have a question about a particular product — or something you'd love us to carry — email contact@uniquewholefood.com.au.
Do you sell bulk staples by weight?
No, we don't have self-serve bulk bins. Our dry goods come packaged, though we do stock a lot of larger pack sizes if you're buying for a household that goes through things quickly.
Can you order in something you don't normally stock?
Yes — we're happy to do special orders. Call the store or send us an email with the product and brand, and we'll tell you whether we can get it and how long it will take. We don't do wholesale or bulk trade orders.
Home Delivery Around Sydney
Do you deliver, and how far do you go?
We do. Home delivery runs out of our Leichhardt store and covers a good stretch of Sydney. The quickest way to check is the postcode checker on any product page. If your postcode isn't in the zone yet, call us on (02) 9564 1679 (option 1 for Leichhardt) or email contact@uniquewholefood.com.au — we can often work something out.
Will my fresh food stay cold on the way?
Yes. Our delivery van is refrigerated, with a fridge on board, so chilled and frozen items travel at temperature from our door to yours. It's the main reason we run our own van instead of handing fresh food to a courier.
How quickly will my order arrive?
Next-day delivery is our standard, and in most cases we get orders out the same day. If your order is time-sensitive, give us a call and we'll let you know what's possible that day.
Can I pick up my online order instead?
Yes — click & collect is available from our Leichhardt store at 51–53 Flood Street. Crows Nest doesn't offer pickup for online orders at the moment.
Online Orders and Shipping
What are my options for getting an online order?
There are three:
- Australia Post (dry goods only) — we ship almost all of our dry goods anywhere in Australia. A few items are too big or heavy to post; if a product isn't eligible you'll see that on its product page and you'll need to remove it from your cart to check out.
- Local delivery — our own refrigerated van, Sydney metro, out of Leichhardt. This is the option for fresh, chilled and frozen food.
- Click & collect at Leichhardt — 51–53 Flood Street, Leichhardt NSW 2040. Anything we stock can be bought for pickup.
Do you ship internationally?
Not at this stage — we only ship within Australia.
How do I track my order?
Dry goods posted within Australia go via Australia Post. Once your parcel is scanned in with them, you'll get an email with a tracking number and link.
How do you pack orders?
Carefully, and with as little waste as we can manage. We reuse boxes and packing material that come to us from our own suppliers, so your order arrives well protected without a pile of new packaging going straight into the bin.
Returns
Do you accept returns?
Yes. If something arrives damaged, email a photo to contact@uniquewholefood.com.au along with your order number and a short description of the problem, and we'll sort out a refund or replacement. Where a damaged or faulty product needs to come back to us, we cover the return postage.
If you've simply changed your mind, the product needs to be unopened and undamaged. Send us a photo, a brief description and your order number so we can check its condition before the return goes ahead, and in that case return postage is at your cost.
How long do I have to return something?
For dry goods, start the return within 7 days of the product reaching you (or 7 days from purchase if you bought in store), and the product needs to be back with us within 7 days of that. Most of what we sell has a shelf life, so the sooner it's back the better.
Can I return fresh food?
We can't accept returns on fresh items — fruit and veg, fridge or freezer lines — unless there was a problem at the time of purchase or delivery. Let us know within 24 hours of receiving it (or of buying it in store) with a photo, a short description and your order number.
In Store
Where are you and when are you open?
Leichhardt
51–53 Flood Street, Leichhardt NSW 2040
Open 8am–7pm, seven days
(02) 9564 1679 — option 1
Crows Nest
25 Falcon Street, Crows Nest NSW 2065
Open 8am–8pm, seven days
(02) 9564 1679 — option 2
What's the difference between the two stores?
Leichhardt is our bigger store and carries the wider range, and it's where home delivery and click & collect run from. Crow's Nest is our super store — set up so you can do the full weekly shop in one place.
How can I pay?
Major credit cards, cash, and Unique Gift Vouchers.
Do you offer buy now, pay later?
Yes — we offer Shop Pay Instalments for online orders. At checkout, select Shop Pay and choose to split your purchase into interest-free instalments. It's a quick, easy way to spread the cost of your shop with no extra fees.
Do you have a rewards program?
We do, and it's a generous one. You get 5% back as store credit: for every $100 you spend, $5 goes onto your account to use at the checkout, and it keeps ticking over as your all-time spend passes each new multiple of $100. For now the rewards program runs in store only — it isn't connected to the online shop yet, though we're working on bringing it across.
Still Have a Question?
Email us at contact@uniquewholefood.com.au, call (02) 9564 1679 (option 1 for Leichhardt, option 2 for Crows Nest), or use the contact form on our website. If it's about a specific order, having your order number handy makes it much quicker.
