Shipping policy

Overview

Unique Wholefood is committed to ensuring your order is delivered safely and efficiently. Please read our shipping policy carefully for details on delivery options, costs, and conditions.

Our current shipping options are:

Australia Post: Postal shipping with Australia Post for dry goods only
Home Delivery: In-house delivery for dry, wet, fresh and chilled items
Local Pickup: Store and curb-side pickup for dry, wet, fresh and chilled items
GoPeople Same Day: Third-party on-demand delivery, Monday to Saturday, 12pm to 6pm

Australia Post Shipping Options and Rates

Australia Post is only available for orders that do not contain fresh, frozen or chilled items.

As of March 26, free shipping has been temporarily suspended. Orders over $100 now incur a $5 standard shipping fee instead of free shipping.

We currently offer the following Australia Post shipping rates:

Orders under $100: $12 standard shipping
Orders over $100: $5 standard shipping
Express Post: $25 flat fee, no minimum spend
Western Australia: $30 flat fee, no minimum spend

Orders weighing over 20kg may incur extra shipping charges. This will be determined during order packing. If applicable, we may contact you to organise additional shipping fees based on calculated Australia Post rates.

Home Delivery Rates

As of March 26, free home delivery has been temporarily suspended. Orders over $150 now incur a $5 delivery fee instead of free delivery.

We offer home delivery to eligible locations at the following rates:

Orders under $100: $30 delivery
Orders from $100 to $149.99: $20 delivery
Orders $150 or more: $5 delivery

If Home Delivery is the only shipping option shown at checkout, it usually means:

your cart contains fresh produce
your cart includes frozen or chilled items
your cart has a heavy item not eligible for standard postage
or an item in your cart is not properly configured for shipping

If you believe it is the last scenario, please call our Online Team on (02) 9564 1679 and select Option 1 to speak with the team directly for assistance.

Orders within a 12km radius may be delivered the same day via GoPeople delivery services, subject to stock availability.

We will contact you using the phone number provided to organise the best delivery time.

If we are unable to reach you, we will send you a message or email asking you to confirm delivery times.

We may also contact you to advise you of any out-of-stock items or to arrange suitable alternatives.

Please include your preferred delivery time in your order notes.

Delivery Information Sharing

To ensure smooth and timely deliveries, we may share your delivery details, including your name, delivery address and contact number, with our delivery partners, such as Uber services and their drivers. This information is only used to fulfil your order and ensure accurate and efficient delivery.

Local Pickup

Local pickup is free and available during store opening hours.

You can collect your order at the registers in our Leichhardt store. Simply provide your name to our staff and they will prepare your order for collection.

Please note:

Local pickup is currently unavailable at our Crows Nest location until further notice
You will receive a notification when your order is ready for pickup

Order Processing

Orders are processed within 1 to 2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Standard Shipping: 2 to 7 business days, depending on your location
Express Shipping: 1 to 4 business days
Home Delivery: Orders will be prepared and delivered within 2 business days
Store Pickup: Orders will be prepared and customers notified within 24 hours

Delivery times are estimates only and may vary due to unforeseen circumstances.

Wrong Address Policy (Refunds and Liability)

If an incorrect or incomplete delivery address is provided at checkout, the customer is responsible for any resulting delays, redelivery fees, or return-to-sender charges.

If an order is returned to us due to an incorrect or incomplete address, a flat fee of $15 will be deducted from any refund to cover the return costs.

If you would like the order re-sent, a quoted redelivery fee (based on the carrier’s current rates and your location) will be payable before we dispatch the parcel again.

Unique Wholefood is not liable for delays, lost parcels, or additional costs arising from incorrect or incomplete addresses provided by the customer at the time of ordering.

We recommend carefully checking your delivery address, including unit or apartment numbers, business names and any access instructions, before completing your order.

Failed Delivery and Uncollected Parcels

If a delivery attempt fails (for example, no one available to receive the parcel, unsafe access, or incorrect contact details) or if you do not collect your parcel from the local post office or pickup point within the carrier’s holding period, the parcel will be returned to us.

If an order is returned to us due to failed delivery or non-collection:

A flat fee of $15 will be deducted from any refund to cover the return-to-sender costs.
If you would like the order re-sent, a quoted redelivery fee (based on the carrier’s current rates and your location) will be payable before we dispatch the parcel again.
Unique Wholefood is not liable for delays, lost parcels, or additional costs arising from failed delivery attempts or failure to collect your parcel from the local post office or pickup point.

We recommend monitoring your tracking information and any delivery notifications from Australia Post or our delivery partners, and arranging collection or redelivery within the timeframes they specify.

Contact Us

For any shipping-related enquiries or assistance, please contact us:

Email: support@uniquewholefood.com.au

Phone: (02) 9564 1679 (Option 3)

Thank you for choosing Unique Wholefood.