Everything about how your order reaches you — Sydney home delivery in our own refrigerated van, Australia Post for dry goods, click & collect at Leichhardt, and how returns work.
Sydney home delivery
Home delivery runs from our Leichhardt store and covers a good stretch of Sydney. Check your postcode using the postcode checker on any product page. If your postcode isn't in the zone yet, call (02) 9564 1679, option 1 (Leichhardt), or email contact@uniquewholefood.com.au and we'll see what we can arrange.
Our delivery van is refrigerated, with a fridge on board, so chilled and frozen items travel at temperature from our door to yours.
How quickly: next-day delivery is our standard, and in most cases we get orders out the same day.
Click & collect
Click & collect is available from our Leichhardt store at 51–53 Flood Street, Leichhardt NSW 2040. Anything we stock can be bought for pickup. Crows Nest doesn't offer pickup for online orders at the moment.
Australia Post (dry goods)
We ship almost all of our dry goods anywhere in Australia via Australia Post. A few items are too big or heavy to post; if a product isn't eligible you'll see that on its product page and you'll need to remove it from your cart to check out. Fresh, chilled and frozen food is not posted — it goes out on our own refrigerated van.
We do not ship outside Australia at this stage.
Tracking: once your parcel is scanned in with Australia Post, you'll get an email with a tracking number and link.
How we pack
We reuse boxes and packing material that come to us from our own suppliers, so your order arrives well protected without a pile of new packaging going straight into the bin.
Returns
Damaged or faulty: email a photo to contact@uniquewholefood.com.au with your order number and a short description, and we'll sort out a refund or replacement. Where a damaged or faulty product needs to come back to us, we cover the return postage.
Changed your mind: the product must be unopened and undamaged. Send a photo, a brief description and your order number so we can check its condition before the return goes ahead. Return postage is at your cost in this case.
Time limits: for dry goods, start the return within 7 days of the product reaching you (or 7 days from purchase if you bought in store), and the product needs to be back with us within 7 days of that.
Fresh food: we can't accept returns on fruit and veg, fridge or freezer lines unless there was a problem at the time of purchase or delivery. Let us know within 24 hours with a photo, a short description and your order number.
Still need a hand?
Email contact@uniquewholefood.com.au or call (02) 9564 1679 — option 1 for Leichhardt, option 2 for Crows Nest.
